Privacy Policy

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Privacy Policy
Apex Flooring Bedford
Effective Date: November 2024

At Apex Flooring Bedford, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our website (www.apex-flooring.co.uk) and our services.

1.1 Personal Information
When you contact us, place an order, or use our services, we may collect the following personal data:

• Contact information (name, email address, phone number, postal address)
• Payment details (for orders and transactions)

1.2 Non-Personal Information
We may also collect non-personal data automatically, such as:

• IP address
• Browser type and version
• Pages viewed on our website
• Cookies and usage data

We use your personal data for the following purposes:
2.1 Order Processing: To fulfil and manage your orders for carpets, flooring, and installation services in Bedford.
2.2 Customer Support: To respond to your inquiries, provide quotes, and resolve issues.
2.3 Marketing: To send promotional offers, updates, and newsletters about our latest flooring and carpet products and services. You can opt out of marketing communications at any time.
2.4 Website Improvement: To analyse website usage and improve our online presence.

3.1 We do not sell, rent, or trade your personal data to third parties.
3.2 Your information may be shared with trusted third parties, such as:

• Payment processors for secure transactions.
• Delivery services for the shipment of flooring or carpets.
• Installation teams for scheduling and completing your services.

4.1 Apex Flooring uses cookies to enhance user experience and analyse website traffic.
4.2 You can adjust your browser settings to disable cookies; however, this may affect the functionality of our website.

5.1 We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
5.2 While we strive to protect your information, no data transmission over the internet can be guaranteed 100% secure.

6.1 You have the right to:

• Access your personal data and request a copy.
• Request corrections to inaccurate or incomplete information.
• Request the deletion of your personal data, where applicable.
• Withdraw consent for marketing communications.

6.2 To exercise your rights, contact us at [Insert Contact Email].

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Apex Flooring Bedford
Website: www.apex-flooring.co.uk
Email: accounts@apexflooring.live
Phone: 01234 218 412